Obsidian Security operates on a consultative basis, taking an analytical approach to assess the customers’ needs and propose the most cost effective and practical solution.
Our service engineers are highly experienced security electronics specialists who receive on-going training to keep them fully abreast of the latest development and products. Staff are trained on Installation and maintenance of systems via external training providers, equipment manufacturers and our own in house training program. The engineers are regionally located and therefore are familiar with the sites within their Area, which reduces the down-time otherwise likely to occur as a result of unfamiliarity with a particular installation. Significant spares holdings are maintained in the service vehicles and demand for additional materials is met either from stores in the regional units, from our headquarters in Aylesford or direct from the manufacturers. We offer telephone support with a dedicated telephone line for our out-of-hours service desk.
Our installation vehicle fleet are all fully equipped with tools, testing meters, spare parts, access equipment and PPE. Obsidian Security have in-house Fibre optic splicing and fault location equipment to ensure fast repairs to damaged fibre optic cables without subcontracting a specialist company.
The importance of providing quality maintenance support is duly recognised, therefore the desire and objective of the maintenance team is to ensure the absolute minimum down-time of any security equipment.